The Yarra Trams Operation Centre is receiving a new ‘mega-wall’ of information screens that will help controllers monitor real-time data more effectively.
The upgrade will incorporate information such as VicRoads traffic data, CCTV from the tram network and passenger tweets so that it is easily accessible on the screens.
A dedicated station for planned and unplanned disruptions has also been added, allowing controllers to switch to ‘crisis mode’ to quickly and effectively plan tram diversions should incidents such as accidents, protests or traffic occur. The staff at the centre are able to provide advice to drivers and passenger information teams should issues occur.
The upgrades come at a time when Yarra Trams is introducing its newest generation of controllers, who have undergone hundreds of hours of training involving the operations centre, including a five-week program driving E-Class trams.
“These upgrades are just another way we’re improving the reliability of our public transport system – minimising disruptions and improving the passenger experience,” said Victorian Minister for Public Transport Melissa Horne.
“As our city continues to grow, we’re investing in the latest technology to get people where they need to go as quickly and safely as possible.”
The Yarra Trams Operation Centre monitors more than 5,000 journeys and receives up to 1,800 calls from drivers across Melbourne’s network every day.