Passenger Rail, Inclusion and Diversity, Operations & Maintenance, Social Governance

Travel training gets Merri-bek members back on track


For some people, it’s been years since they have travelled on the public transport network due to the COVID pandemic. That’s why Melbourne Metro’s Community Education team, Merri-bek Council’s Social Connections team and Victoria Police Transit officers recently caught up with young-at-heart citizens from the Merri-bek community for a coffee and a chat to swap tips on travelling on public transport in the city.

The catch-up was a chance to break down barriers for people using public transport and help them build their confidence.

The session started locally with a tour of Coburg Station and an overview of the station accessibility features. The group were given tips on how to buy a myki, where to catch local buses, and how to access information or help at their local train station.

They then put their skills to the test, catching an Upfield Line train into the city to Flinders Street Station.

Here, the group were introduced to Metro’s Info Central team and to representatives from Travellers Aid – an organisation that provides assistance to people catching public transport around Victoria.

The excursion was a great opportunity for people in the Merri-bek community to meet their local travel contacts and practice using the network.

Metro’s Community Education team is available to provide free sessions to schools and community groups around the city about how to be rail safe and help break down barriers to accessing the network.

Whether you’re someone with accessibility needs, a senior, a parent, a carer, or someone with little experience travelling on public transport, the aim is to give people the tools they need to travel on the network with confidence.

If you are ever in need of some help, keep an eye out for a member of the Metro team.

If you are interested in booking a free rail safety session for your students or community group visit

Metro Trains corporate responsibility general manager Jenny Odgers said it was important for people to feel that they have the tools they need to get to where they need to go safely and with confidence.

“Our friendly team of over 450 authorised officers and 1100 station staff across the network are ready to assist to ensure our passengers get to their destinations safely,” she said.