A new customer service centre, cheaper tickets for job seekers, and website improvements are all part of Transport for NSW’s latest push to improve customer service on passenger rail.
The new centre was opened at Central Station on Monday. Fitted with an 11 metre digital information board made up of 20 individual screens, the customer kiosk is designed to provide timetables, up-to-date event and tourist information, Opal top-ups and more.
NSW transport minister Andrew Constance said the department is looking to improve customer service.
“Customers have told us they want convenience, and this is what the upgrades well and truly deliver”, Constance said.
Constance also announced that eligible NSW job seekers can now apply for a Concession Opal card to help them look for work.
“Access to an Opal card for job seekers means that for first time they can enjoy all of the benefits of Opal including a 50 per cent discount on the cheaper Opal adult fares, free trips after eight paid journeys, plus daily fare caps of $7.50 Monday to Saturday and only $2.50 on Sundays.”
An updated Transport website was also unveiled on Monday (transportnsw.info), which now allows customers to plan trips to and from regional NSW.
“Customers can now for the first time use the website to trip plan anywhere in NSW, as well as interstate to and from Brisbane, Melbourne and Canberra,” Constance explained. “Previously you could only plan a trip in Greater Sydney.”
The website now provides access to all NSW TrainLink train and coach services and bus and ferry services in regional centres across NSW.