Torrens Connect has now assumed control over operations of Adelaide’s tram network and selected bus lines.
Announced as the successful tenderer for the outsourced operation of Adelaide’s tram services and some bus services in March, Torrens Connect took over operations from July 5 under an eight year contract.
The consortium of Torrens Transit, UGL Rail Services, and John Holland partnered with technology provider Trapeze Group to smoothen the transition process, occurring during the height of COVID-19.
Trapeze worked with Torrens Connect through the bid process and roll out of services, said Ben Dvoracek, Trapeze general manager for rail in Australia and New Zealand.
“We are proud to be part of this changeover, with Torrens Connect selecting Trapeze Group for both the bidding process and long-term roll-out of the planning and scheduling software solution. It was a pleasure to work with the team and facilitate implementation in less than four weeks.”
Trapeze, which provides planning and scheduling platforms as well as enterprise asset management and intelligent transport systems solutions for rail operators, was used to test plans ahead of operations. This testing and modelling process ensured that the transition occurred without any disruption or delay to services, schedules, or rosters. Torrens Connect staff received training from Trapeze locally to enable the smooth handover.
“Using the Trapeze software to run simulation models, Torrens Connect provided accurate optimised timetables that were quickly implemented without impacting operations,” said John Holland service delivery manager Rachel Parkin.
The contract covers 24 tram sets, 200 buses, and employment of over 250 staff.
As part of the privatisation of Adelaide’s public transport, operators are expected to undertake service improvements, with public consultation held earlier in 2020.