Technology the key for handling vandals, fatalities

<span class="" id="parent-fieldname-description"> A key topic in AusRAIL’s CEO Forum on Wednesday was the use of technology on passenger rail to prevent and control vandalism and bad behaviour, and to mitigate the immediate impacts of rail line suicide. </span> <p><!–[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG /> </o:OfficeDocumentSettings> </xml><![endif]–></p><p><!–[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves /> <w:TrackFormatting /> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF /> <w:LidThemeOther>EN-AU</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> 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mso-para-margin-left:0cm line-height:107% mso-pagination:widow-orphan font-size:11.0pt font-family:"Calibri",sans-serif mso-ascii-font-family:Calibri mso-ascii-theme-font:minor-latin mso-hansi-font-family:Calibri mso-hansi-theme-font:minor-latin mso-fareast-language:EN-US} </style> <![endif]–></p><p class="MsoNormal">Sydney Trains chief executive Howard Collins said CCTV on his network has not only helped with “vandals smashing up trains on a regular basis,” but also makes people feel safer, and can help reduce the disruptive impact of self-harmers on rail lines.</p> <p class="MsoNormal">“Even when we have issues like the tragedy of a self harmer, now we can beam that picture to the phone of the officer in charge of that incident, to show them this doesn’t need to be a CSI: Los Angeles, 10-hour investigation, that this was an unfortunate, tragic self harm, but therefore we can move the train within an hour,” he said.</p> <p class="MsoNormal">Metro Trains Melbourne chief executive Andrew Lezala said another use of technology in the wake of a train line fatality was through the transmission of quick, and honest, messages to customers.</p> <p class="MsoNormal">“In terms of communicating to our customers what’s going on around the network – and being honest about what’s going on &hellip if you’ve got a person under a train, you say ‘we’ve got a person under a train’ now, not a ‘service disruption’.</p> <p class="MsoNormal">“I think people empathise very much with the message that you’ve got a person under a train, so that’s why you’re stopped.”</p> <p class="MsoNormal">Lezala also spoke about bad behaviour and vandalism on the Metro lines, saying a more serious stance needed to be taken on trespassers and vandals.</p> <p class="MsoNormal">“The consequences of doing things wrong around our networks is inconsequential,” he said.</p> <p class="MsoNormal">“I think we’ve got to gradually educate everybody as to what a high density metro type operation is, how it has to be metronomic. [We need to] get them on board with the message that if it gets interrupted it’s going to be a problem.</p> <p class="MsoNormal">“We’ve got to have a massive war on vandals,” he continued. “We’ve got to make trespass a custodial offense, across the board. We’ve got to work on that.”</p> <p class="MsoNormal">Lezala and Collins were not alone in their views every other panel member who worked in passenger rail agreed that more work needs to be done to tackle vandalism and misbehaviour.</p> <p class="MsoNormal">South Australia’s executive director for rail operations and safety Graham Sibery said his department wanted to spend more money on CCTV and other technology.</p> <p class="MsoNormal">KDR Gold Coast managing director Vivienne King spoke about the research her company had done into trying to instill a sense of “ownership” in the minds of the customers, to reduce bad behaviour and vandalism.</p> <p class="MsoNormal">But NSW Trains chief executive Rob Mason said that country and regional passenger rail faced some problems that current technology struggles to prevent.</p> <p class="MsoNormal">“We have some really serious problems on our long distance trains, where you can have an hour between stations at times,” Mason said.</p> <p class="MsoNormal">“99.9% of passengers are fine, but then you have that .1%, that one passenger – sort of like on an aeroplane – who can run riot &hellip we have the plastic handcuffs and things like that, but it’s very difficult for our staff.</p> <p class="MsoNormal">“Our staff are trying to deal with [serious problems] while they’re half an hour or an hour away from the nearest police station.</p> <p class="MsoNormal">“There’s some bad people out there, and the railway is often used by these bad people,” he said.</p><p>&nbsp</p>