Passenger Rail

Satisfaction up with patronage following Metronet campaign

WA transport minister Rita Saffioti says record high satisfaction with Transperth services further justifies the government’s marketing campaign for public transport.

Transperth’s 30th annual Passenger Satisfaction Monitor reported all-time high satisfaction ratings among train passengers and bus passengers.

This follows news of a 1.15 per cent rise in patronage across Perth’s buses, trains and ferries in 2018/19 – the first rise in patronage in four years.

Saffioiti said rises in both patronage and satisfaction are validation for the government’s decision to spend $1.25 million promoting public transport use.

“Our network is considered the best in the nation by passengers, and I look forward to seeing our excellent system continue to get better as Metronet projects come online,” she said.

The government’s research shows 26 per cent of infrequent or non-users of public transport are more likely to use it after seeing the campaign.

The overall positive impression of Transperth increased from 71 per cent to 83 per cent among infrequent users, and from 56 to 65 per cent among non-users.