The Victorian Department of Transport will pay compensation to passengers of Metro Trains after failing to meet its punctuality targets in June. Metro Trains delivered 88.3 per cent of its trains on time last month, which was 3.7 per cent lower than its 92 per cent target.
Department Acting Deputy Secretary Alan Fedda said that compensation would be offered as the figures fell below 90 per cent. Metro Trains and Yarra Trams can be fined up to $1.25 million and $500,000 a month respectively if they fail to significantly meet their targets.
An overhead power issues near Aircraft Station on June 3, a collision between a train and car at Mentone Station on June 12, and more than 100 incidents of passengers taking ill and requiring help onboard were cited as contributors to delays.
“Metro Trains’ contract with the state government includes tougher measures than ever before in relation to punctuality,” he said.
“We expect them to meet these targets and deliver a service that our passengers deserve. These results are unacceptable and we will continue to work with Metro Trains to ensure its performance returns to the expected levels.”
Yarra Trams’s punctuality rose 4.4 per cent on May figures to 84.1 per cent, presenting its best result in four months, and second highest since October 2018. V/Line also recorded its best result this year, with the Ballarat, Geelong, Warrnambool and Bendigo lines all experiencing jumps.