Events, Passenger Rail

KDA nominated for customer service awards


The operator of Adelaide Metro train services, Keolis Downer Adelaide (KDA), has been recognised among hundreds of nominations nationwide for Australia’s premier customer service awards and named a finalist in two categories.

The annual Australian Service Excellence Awards (ASEAs), run by the Customer Service Institute of Australia, honours organisations and individuals that have successfully demonstrated best practice, performance and innovation in customer service.

KDA plays a significant role in making South Australian commuters train journeys possible on six lines and across 89 stations, totalling 132 kilometres.

The company has been shortlisted and named a finalist for:

  • Customer Service Organisation of the Year (Medium) category
  • Customer Service Team of the Year (Large) category

KDA managing director Robert Tatton-Jones said the entire Keolis Downer Adelaide team was to be congratulated for its daily commitment and passion to help South Australians commute safely and efficiently by train.

“From our Passenger Service Assistants, who are equipped with smart devices to provide real-time information on the services to passengers, to the company’s newly created Customer Information Security Officers, who are specifically focussed on disseminating timely information around network performance, improving overall customer service and safety is at the forefront of everything we do,” he said.

The winners will be announced at the ASEAs Gala Dinner in Sydney in October.