Operations & Maintenance, Passenger Rail

High satisfaction rate for Transperth train services

Transperth passengers are happier than ever with their services, with more than nine in 10 reporting very high satisfaction levels across all modes of public transport.

This is the 32nd year of Transperth’s annual passenger satisfaction monitor (PSM), an independent survey of regular public transport users, covering all elements of their travel experience.

It is the most comprehensive and longest-running benchmarking survey of its kind in Australia, with more than 4100 face-to-face interviews conducted during a four-week period early each year.

This year, very high satisfaction rates were recorded across all four modes of public transport. Ferry and CAT bus passengers led the way, reporting they were 99 and 97 per cent satisfied with the overall quality of the services respectively, followed by train users (96 per cent) and bus users (93 per cent).

These results were on par with 2021’s record numbers, with Transperth train satisfaction reaching an all-time high this year.

Almost three quarters (73 per cent) of bus passengers and two-thirds (67 per cent) of train passengers said they thought Transperth services were good value for money, a positive reaction to the introduction of a two-zone fare cap at the start of this year.

Transperth spokesman David Hynes said the survey showed that passengers remained overwhelmingly positive about their public transport options.

“Importantly, it shows that our services continue to meet and often exceed the expectations of passengers, and it’s their opinions which matter the most,” he said.

“To have satisfaction levels remain so high – even through a global pandemic – is proof that Perth commuters are happy to have one of the best public transport systems in the country.”