AI and Communications, Information Technology, Rail industry news (Australia, New Zealand), Train Operations

Frequentis: Redefining rail communication 

frequentis rail


Information systems specialist Frequentis is redefining the art of rail communication.

Rail travel is the sustainable choice and, while getting more passengers onto trains is the goal, this is increasing the demand for train services, making efficiency even more essential.  

Solutions that streamline communications and speed up the time it takes to resolve issues are what the rail industry needs to keep passengers moving. 

Most recently, in France, Frequentis is collaborating with SNCF Réseau, the national state-owned railway company, on the FERCOM project, which encompasses the development and deployment of a tailored communication system for the entire French rail network. This transformation is aligned with SNCF Réseau’s strategic development plan, to enhance railway operations and efficiency and prepare its transition from Global System for Mobile Communications-Railway (GSM-R) to the Future Railway Mobile Communication System. 

The Frequentis FTS 3020 (Fixed Terminal System) is integral to the operational communication of major railways worldwide and is deployed in 25 countries including Sydney Trains, UK Network Rail, Deutsche Bahn (German Rail), Swiss Rail, Iarnród Éireann (Irish Rail), and many more. It enables seamless communication between controllers, train drivers, onboard service staff, and maintenance teams. Being highly reliable and adaptable, FTS 3020 supports multiple communication networks- making it ideal for mission-critical rail operations, reducing training requirements and accelerating time-to-value. 

As well as having the Frequentis FTS system, Sydney Trains also benefits from Frequentis incident resolution and streamlined communication technology.

Sydney Trains began this project in 2018 to streamline its rail operations and prepare for increasing passenger demand.

Sydney Trains recognised the need to centralise control centres into one and created a streamlined Rail Operations Centre (ROC). The Frequentis rail event management solution (REM) has empowered Sydney Trains to manage and resolve incidents in real-time, resulting in increased efficiency and operational performance by centralising critical information, including emergency contact numbers, ensuring normal services can resume quickly.  

Frequentis has established offices and teams in Sydney, Melbourne, and Perth, to provide direct support for our customers at their business locations, employing over 130 staff locally, as well as a purpose-built integration facility in Brisbane. 

Innovation is at the heart of Frequentis’ mission and it is exploring the use of drones for rail track maintenance checks in collaboration with Austrian Federal Railways (ÖBB). This project aims to improve inspection efficiency and gather real-time data to identify maintenance needs promptly, as well as sensor-based rail checks, providing real-time insights into track conditions, signals, and assets. 

Technology is the foundation for a more efficient, connected, and passenger-centric rail industry. For more info visit