Yarra Trams and Traveller’s Aid Australia are working with Tennis Australia to support passengers travelling by tram to the Australian Open 2022.
Set up around key transport and sporting hubs, such as Flinders Street Station, John Cain Arena, and Rod Laver Arena, trained Traveller’s Aid volunteers and Yarra Trams employees will be on hand to assist people from regular train and other tram services onto the tram services to and from Melbourne Park.
Tennis Australia’s dedicated accessibility page, linked from both the Traveller’s Aid and Yarra Trams webpages, will include information to support those with accessibility or mobility requirements getting to and moving around Melbourne Park.
The program will see Traveller’s Aid provide access support for Australian Open patrons living with disabilities or experiencing mobility challenges, as well as more direct transport support on motorised buggies and bikes. Tennis Australia and Yarra Trams will assist by identifying passengers in need of support and matching them with Traveller’s Aid volunteers. The service will run daily during the tournament.
The accessibility app BindiMaps will also be utilised for the partnership. BindiMaps works by installing wayfinding beacons for vision impaired people within the Australian Open precinct including key locations highlighted within the app, such as meeting points for Traveller’s Aid transport support volunteers.
These meeting points will be clearly marked with large A-frames and business cards will be distributed with the Traveller’s Aid dedicated support number for the event with instructions on how to download the App.
Connection assistance in the vicinity of the Australian Open precinct will be available from:
- Stop 7A William Barak Bridge
- Stop 7B Rod Laver Arena
- Stop 7C John Cain Arena
- Stop 7D Olympic Boulevard
- The accessible car park in Eastern Plaza carpark to the Grand Slam Oval entrance via a buggy transfer service
This is the second year in a row Yarra Trams has partnered with Traveller’s Aid for the Australian Open. Additionally, in late June 2021, Travellers Aid came on board to deliver mobility services around major renewal works along St Kilda Rd – from Southbank Boulevard to Flinders Street. During this collaboration more than 1250 people used the service.
There are a number of initiatives in place to ensure the public transport network is clean and safe, including enhanced deep cleaning on board all trains, trams and buses every night, and extra sanitisation at stops, stations and high-touch surfaces. Passengers are reminded to wear a mask and check in using the QR codes across the network.