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Adelaide Metro app canned, third-party apps encouraged

Adelaide Metro will discontinue its metroMATE app and provide customer information through third-party apps.

The South Australian government is encouraging passengers to use three privately-developed apps instead, and the existing metroMATE app will be discontinued after early July.

Minister for Transport Stephan Knoll said that the new apps will give customers better information.

“By providing better, faster and more accurate information we are empowering public transport customers to make better decisions about their journeys, providing a better service.”

The new apps include real time data, alerts, and countdowns, as well as the ability to save trips and suggest new routes combining transport modes. All three are available on the Apple App Store, however only Moovit and Transit are available for Android mobile operating systems.

As part of the digital restructure, Adelaide Metro’s website will also be redesigned.

“The Adelaide Metro website is one of South Australia’s highest trafficked websites, averaging over 3 million users and 50 million-page views annually,” said Knoll.

“The new-look website will deliver a simplified home page which will require fewer clicks to find the information customers use the most.

“It will also be visually easier to navigate and will provide greater accessibility for people who have a disability, as well as the wider public.”

Knoll said the decision to move to third-party apps was due to the low ratings of metroMATE and its limited features.

The new apps are one part of the roadmap released by Adelaide Metro and the South Australian government to get commuters back on public transport after the coronavirus (COVID-19). Services were also increased on the Gawler line along with other measures.

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