Cubic Awarded $65m RailCorp contract
Cubic Transportation Systems, through its Australian division, has been awarded a three-year contract to provide expanded operations, maintenance of ticketing equipment, infrastructure and delivery of associated services for Rail Corp’s passenger rail operations in Sydney.
The contract commenced on April 21 and includes a full range of operations and services for RailCorp’s Automatic Ticketing System.
Services provided by Cubic will include all maintenance for Cubic’s ticketing equipment including gates, vending and booking office machines, network fault monitoring and field service management through a Ticketing Services Control Centre (TSCC) , and managing cash services at RailCorp’s CityRail and CountryLink stations.
The maximum value of the services to be provided by Cubic to RailCorp under the contract is expected to be approximately $65m. The contract includes provisions to be extended with two one-year options for services.
Managing director of Cubic Transportation Systems Australasia Tom Walker said the company was delighted to have been awarded the contract, which not only continues its existing work but also expands the services it provides for RailCorp and its customers.
“We have enjoyed a long and constructive relationship with RailCorp in Sydney, which we value greatly. Cubic looks forward to working closely with RailCorp to bring improved ticketing services to Sydney commuters,” Walker said.
The contract’s service level agreement will ensure that Cubic’s services meet RailCorp’s key goal of continually improving services for customers, he added.
The service level agreement measures system availability and service delivery against key performance indicators to promote continuous improvement and provide “world class” levels of services.
Benefits of the new contract are expected to include more efficient and effective management of ticketing, high levels of equipment availability and an improved customer experience.
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