QR National launches new freight management system

Vice president intermodal Hans Anneveldt said QR National had spent $1.5m in developing the new freight management system and the company expected it would result in smoother processes right across its supply chain.

“This is essentially about getting better results for the customer and a big part of it is the new online web portal which will mean better information and tracking for customers,” Anneveldt said.

“We have been building on our solid national intermodal freight business and this will enable us to grow further through better management of customer freight requirements.”

The new system features:

• Consignment track and trace capabilities
• Electronic customer interfaces for booking high volume consignments
• Web portal access for all other customer bookings
• Automatic performance reporting such as DIFOT
• Emailed quotes, invoices and reports

Anneveldt said this meant the “old days” of handwritten consignment notes were finally over.

“By getting this capability online, you avoid the need for lengthy phone waiting and frustration,” he said.

“This will lead to capacity increases and the ability for us to sell to targeted customers.

“It will also mean improved accuracy in the information transfer for invoicing and other reporting and allow customers to track their freight every step of the way along its journey.”

The new system went live last Tuesday at: www.qrnational.com.au